Frequently Asked Questions

Visit our pricing page and sign up for free. No credit card is required to get started with the Free plan. You'll receive instant access to your dashboard where you can generate an API key and start making requests.

After creating an account, log in to your dashboard and navigate to the API Keys section. Click "Generate New Key" to create your first API key. Copy it immediately and store it securely — you won't be able to view it again after leaving the page.

Mollyra AI supports multiple state-of-the-art models: GPT-4 Turbo, GPT-3.5 Turbo, Claude 3 Opus, Claude 3 Sonnet, and our proprietary Mollyra-X model. For image generation, we use DALL-E 3 and custom diffusion models. Availability may vary by plan.

Immediately. Your account is ready instantly, and you can generate an API key right away. Check our Quick Start guide to make your first API call in under 5 minutes.

We notify you at 80 percent of your limit. Once exceeded, your account may be throttled until the next billing cycle. You can upgrade your plan anytime to regain access, or purchase additional API credits for one-time overage needs.

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team and we'll process your refund — no questions asked. API usage fees are non-refundable once consumed.

Yearly plans are billed upfront for 12 months and save you 20 percent compared to monthly billing. You can switch from monthly to yearly at any time, and we'll prorate your remaining month.

Yes. We offer special pricing for qualified startups, academic institutions, and non-profit organizations. Contact our sales team at [email protected] with details about your organization.

After getting your API key, you can make requests using our REST API or official SDKs. Check the Quick Start guide for step-by-step examples in Python, Node.js, Go, and Ruby.

Rate limits vary by plan. Free: 20 requests/minute and 10,000 tokens/minute. Pro: 500 requests/minute and 500,000 tokens/minute. Enterprise: custom limits. View your current usage and limits in the dashboard.

Yes. All plans support streaming responses. Set stream: true in your API request to receive partial results as they are generated. Streaming is ideal for chat interfaces and real-time applications.

Fine-tuning is available on Pro and Enterprise plans. Upload your training data through the dashboard or API, configure your training job, and deploy your custom model. Fine-tuning is not available on the Free plan.

Our REST API works with any language that can make HTTP requests. We offer official SDKs for Python, Node.js, Go, and Ruby. Community-maintained libraries exist for many other languages.

No. Customer API content — prompts, outputs, files, and embeddings — is never used to train our models. Your data is processed only to deliver the requested AI features. Read our full Privacy Policy for details.

We use encryption in transit (TLS 1.2+), access controls, audit logging, and least-privilege operations. Mollyra AI is SOC 2 Type II certified and GDPR compliant. Enterprise customers can request additional security reviews.

You retain full ownership of your inputs and outputs. Mollyra AI does not claim any rights to the content you generate. You are responsible for ensuring your use complies with our Terms of Service.

Enterprise customers can choose data residency for specific regions. Contact our sales team to discuss your compliance and data residency requirements.

Free users have access to community support. Pro users get priority email support. Enterprise customers have a dedicated support channel with SLAs. Contact [email protected] or visit our Discord community.

Priority support typically responds within 4 business hours. Community support responses vary. Enterprise customers receive guaranteed response times based on their SLA — typically 1 hour for critical issues.

Yes. Visit our status page for real-time system status, incident history, and maintenance windows. You can also subscribe to notifications for your subscribed services.

Of course. Check our documentation and API reference for integration guides. If you need personalized help, Pro and Enterprise customers can schedule technical calls with our solutions team.